Ritu Kushwaha

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Product Management professional with 2+ years of experience at Amazon in data operations and business analytics. Skilled in building data-driven solutions, managing project workflows, and collaborating across teams to improve user experience, operational excellence, and process efficiency.

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About Me

Product & Data Operations Specialist

Hello! I am Ritu Kushwaha, a passionate professional specializing in Product Management, Business Analytics, and Machine Learning Data Operations. With over 2 years of experience at Amazon, I have driven operational excellence by managing critical data workflows, establishing SOPs, building KPI reporting dashboards, and maintaining 100% accuracy in high-stakes environments.

I hold a Bachelor of Technology in Computer Science and Engineering from GLA University. Combining my technical acumen with a strong customer-centric mindset, I excel at requirement gathering, user feedback analysis, agile sprint execution, and cross-functional stakeholder collaboration to translate complex data into impactful business solutions.

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Professional Experience

Amazon

GO-AI Associate, ML Data Operation

AUG 2023 - SEP 2025

Managed operational workflows ensuring high accuracy, speed, and process efficiency.
Trained and guided new joiners on Standard Operating Procedures (SOPs) and stringent quality standards.
Created performance reports and interactive dashboards to track KPIs and enhance executive decision-making.
Delivered 100% accuracy in operational tasks with consistent adherence to project deadlines.
Displayed strong problem-solving skills and managed prolonged machine learning annotation and data tasks effectively.

ML Data Operations KPI Dashboards Workflow Optimization Quality Assurance SOP Training Data Annotation

GLA University Internship Program / JOVAC

Dev-Ops & AWS Hands-on Intern

JUL 2020 - MAY 2023

Successfully led the Hospital Management Website project, designing a user-friendly health service platform using HTML, CSS, and PHP.
Employed AWS cloud services to enhance the platform's reliability, scalability, and cloud performance.
Developed the Resume Builder Website, enabling structured, automated, and professional resume creation with intuitive UI features.
Demonstrated technical expertise, cloud architecture understanding, and team leadership throughout the program.

AWS Cloud DevOps PHP & Web Dev Cloud Architecture Agile Execution

My Services

Product Management

End-to-end product lifecycle management, requirement gathering, comprehensive market research, roadmap development, user feedback analysis, and Agile/Scrum sprint facilitation to deliver high-impact products.

Business & Data Analytics

Building actionable KPI dashboards, analyzing DAU trends, customer retention, and churn metrics. Leveraging Power BI, SQL, and Excel to provide insights that optimize sales forecasting and strategy.

Operations & Quality Control

Managing operational ML workflows, cross-functional collaboration, standard operating procedure (SOP) design, customer support processes (SLA, CSAT), and QA compliance with 100% accuracy standards.

Skills & Abilities